Personalize your formulation First of all, please select the most suitable collagen pads to address your specific needs. Then, you may choose the most suitable extracts from your skin concerns to personalize your custom-blended eye expert essence for your custom-blended eye mask; or, if it is your first time to purchase our products, you are cordially invited to experience our one-on-one consultation at our stores to identify what your skin needs. Reserve your complimentary skin analysis Choose your collagen pads
With proper care, your pearl jewelry will maintain its beauty for generations. Follow these simple guidelines to keep your pearls lustrous and elegant.
Daily Care
Put pearls on last when dressing - after makeup, perfume, and hairspray
Wipe gently with a soft, damp cloth after each wearing to remove body oils
Avoid contact with cosmetics, perfumes, lotions, and hairsprays
Remove pearls before swimming, showering, or exercising
Don't wear pearls while applying makeup or styling hair
Storage
Store separately from other jewelry to prevent scratching
Use the soft pouch provided with your purchase
Keep away from direct sunlight and heat sources
Avoid plastic bags - pearls need to breathe
Store flat for necklaces to prevent stretching
Keep in a cool, dry place with some humidity
Cleaning
Use only a soft, damp cloth - microfiber or cotton
Never use ultrasonic cleaners or steam cleaners
Avoid harsh chemicals, detergents, and abrasive cleaners
Don't soak pearls in water or cleaning solutions
Let air dry completely before storing
Pro Tip
Wearing your pearls regularly actually helps maintain their luster! The natural oils from your skin keep pearls hydrated and beautiful.
Things to Avoid
Chlorine (swimming pools) - damages pearl luster
Salt water - can dry out and damage pearls
Vinegar, lemon juice, or other acids
Hair spray and perfume - contains alcohol and chemicals
Excessive heat and direct sunlight
Storing in a safe deposit box for long periods (too dry)
Shipping & Return Policy
Q1.SHIPPING TIMES AND COSTS ?
FREE Shipping for orders over $69 USD.
All orders are processed mostly within 48 hours and shipped Monday to Friday (Excluding weekends and holidays).
Delivery Time: Orders are typically delivered within 10-20 business days (excluding weekends).
Please go to the TRACK YOUR ORDER page to find out your order delivery status.
Please note that all shipping time are estimiated by carrrier, and we cannot guarantee shipping times.
See the Shipping policy for details on shipping costs, terms, delivery times and FAQs.
Q2.EXCHANGES, RETURNS AND REFUNDS
At Joucey Pearls, we take pride in the quality of our jewelry. Our return policy is designed to ensure a smooth and fair process for both our customers and our business.
We only accept returns for items that are damaged during delivery. You must request a return within 30 days of receiving your item if it was damaged upon arrival.
To be eligible for a return due to damage:
The item must be in the same condition that you received it, with tags and original packaging.
You must provide proof of purchase (receipt or order confirmation) and clear photos of the damage. We might like to discuss with you for a replacement immediately for damaged items.
Please note:
The customer is responsible for return shipping costs, and shipping/handling fees from the original purchase are non-refundable.
We do not accept returns for reasons such as change of mind, dislike of the item, or if the item has been worn, scratched, or damaged after delivery.
Non-Returnable Items
Custom products (such as special orders or personalized items) cannot be returned.
Custom products (such as special orders or personalized items) cannot be returned.
Sale items, discounted items, personalized items, and gift cards are FINAL SALE and cannot be returned or exchanged. If you have any questions or concerns about your specific item, please contact our customer service team. Joucey Pearls is not liable for return shipments lost or damaged in transit.
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Gifts & Sales
All of our items come in a beautiful gift box designed to showcase the beauty of your pearls.
